Returns and Refunds

At illus, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a hassle-free returns and refunds policy to ensure your peace of mind.

Change of Mind
We understand that sometimes preferences can change. Therefore, if you change your mind about your purchase, you may return the item within 7 days of delivery for a full refund, provided the item remains in its original condition. Please note that the cost of return shipment will be borne by the customer, and the original shipping cost will not be refunded.

Damaged Goods
In the unfortunate event that your item arrives damaged, we offer a 100% refund within reasonable grounds of the definition of damaged. Simply contact us with photographic evidence of the damage within 7 days of receiving your order, and we will arrange for a full refund or replacement, whichever you prefer.

For further assistance or inquiries regarding returns and refunds, please don't hesitate to contact our customer service team at orders@illus.store .

Thank you for choosing illus. Your satisfaction is our priority.