Shipping & Processing Times

At illus, we pride ourselves on offering unique products crafted with care and attention to detail. The majority of the items available on our platform are "made to order," meaning that neither illus nor our vendors maintain inventory unless explicitly stated as "ships next day" during checkout.

Processing Times
The processing time for your order depends on the specific product and its production requirements. illus collaborates with a select group of printing houses, each specializing in different categories of items, to ensure the highest quality for every purchase. As a result, processing times may vary slightly.

As a rough guideline, processing typically ranges from 24 to 96 hours, with most orders being fulfilled within this timeframe. We understand the importance of efficiency and strive to expedite the process while maintaining our commitment to quality craftsmanship.

Shipping Expectations
Once your order is processed and ready for dispatch, we entrust reputable courier companies with its delivery. Our standard shipping method ensures that your package reaches you promptly, typically within three working days. However, please note that shipping times may vary depending on your location and any unforeseen circumstances.

Your Satisfaction Matters
At illus, we prioritize your satisfaction above all else. If you have any questions or concerns regarding shipping or processing times, our customer support team is readily available to assist you. We aim to provide transparency and clarity throughout your shopping experience, ensuring that you receive your bespoke items in a timely manner.

Thank you for choosing illus.